Building Back Better: A time to Introspect on Innovation in Public Service Delivery
by and -The COVID-19 health crisis and associated lockdown has thrown into plain view the fragility of existing systems, from healthcare and governance, to the gig economy and global markets. With people confined to their homes and restricted mobility, cities are working to not only manage and contain the spread of the disease but also ensure a consistent, efficient and reliable supply of basic services. While the struggles of providing equal access to efficient and reliable basic services is not new to Urban Local Bodies (ULBs) in India, limiting contagion and avoiding secondary health impacts...